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FDATA North America Submits Comments to Canada’s OSFI on Draft Guideline B-10: Third Party Risk Management

Contact: Kerrie Rushton, (202) 365-6338, [email protected] 

June 29, 2022, Washington, DC -The Financial Data and Technology Association of North America today submitted comments in response to Canada’s Office of the Superintendent of Financial Institutions’ (OSFI) public consultation on Draft Guideline B-10: Third Party Risk Management.

The comment letter focused on the interplay between this draft consultation and the concurrent development of Canada’s open banking framework, particularly the importance of clearly distinguishing third-party providers from open banking providers that will be accredited under the new OB system. 

The letter also stressed that since it is OSFI’s mandate to keep FRFIs and, by extension, Canada’s financial system, safe, sound, and secure, it is critical to distinguish third-party providers who directly work with Federally Regulated Financial Institutions (FRFIs), from providers serving consumers whose only relationship with a FRFI is accessing data about that consumer to provide the customer with the benefit of their product or service. For example, an FRFI may have a relationship with the data aggregator who is performing the function of data portability on behalf of that customer, but it most likely does not have a relationship with that budgeting application, and therefore could not reasonably oversee or be responsible for its operations. 

The letter also expressed appreciation for OSFI’s clarification provided by a footnote at the end of the consultation, which recognizes that this draft guideline is not intended to impede the establishment of open banking, but stressed that this footnote alone does not satisfactorily address the need to ensure coordination of accreditation for open banking providers. We therefore suggested to OSFI that the most appropriate amendment to address this critically important issue would be to make unambiguously clear that accredited open banking providers under Canada’s open banking system are exempt from OSFI’s third-party risk management framework.

We also urged OSFI to create a specific carveout from B-10 for all accredited open banking providers under Canada’s open banking framework as part of this consultation, and before the new open banking system is implemented. 

A copy of the letter is available here: FDATA NA Submission to OSFI on Draft Guidance B.10


ABOUT FDATA NORTH AMERICA
FDATA North America was founded in early 2018. Its members collectively provide tens of millions of consumers in Canada, the United States and Mexico with aggregation-based tools to better manage their finances.

Members include air (Alliance for Innovative Regulation), APImetrics, Basis Theory, Betterment, BillGO, Codat, Direct ID, Envestnet Yodlee, EQ Bank, Experian, finansystech, Fiserv, Flinks, Hank Payments, Interac, Intuit, Inverite, Kabbage, Mogo, Morningstsar, M Science, MX, Petal, Plaid, Questrade, RocketMortgage, SaltEdge, Trustly, ValidiFI, Vaultree, VoPay, Wealthica, Xero, and others.

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FDATA North America June 2022 Newsletter

Welcome to FDATA North America’s monthly newsletter! These regular dispatches will share developments from our organization and our 30+ member companies, all of which are promoting financial access and inclusion with open finance use cases. We also include a list of upcoming industry events, and coverage of any market developments that impact fintech innovators.

Know someone who’d like to receive these monthly updates? Send them here to sign up!

FDATA and Paytechs of Canada Brief Canadian Members of Parliament on Results of Open Banking Survey. The two organizations presented the novel findings of a recent survey to elected members of the Canadian Parliament from all three major parties as a way to build momentum toward delivery of Canada’s Open Banking system. The survey, conducted by Pollara Insights, found that more than half of respondents felt stress when interacting with Canada’s financial services sector and believe they would benefit from increased competition and transparency, with women, young people, and new Canadians finding the existing system particularly difficult. The briefing event was co-sponsored by MPs Colin Deacon, Dan Albas, Daniel Blaikie, Julie Dzerowicz and Gabriel Ste-Marie, and served as an opportunity to discuss how a made-in-Canada model for open banking and the modernization of payments can drive inclusion, innovation, establish responsible oversight and better meet the needs of consumers.

FDATA Develops Draft Open Banking Privacy Principles. FDATA North America’s Privacy Working Group, a joint effort between representatives across FDATA’s 30+ membership, has developed a draft set of privacy principles to guide the implementation of open banking in the US and Canada. These principles include detailed definitions of data types, basic requirements for transparency and liability, governance and oversight requirements, and technology standards for ensuring the privacy of consumer data in an open banking environment. As policymakers in the U.S. and Canada contemplate the data privacy safeguards for consumers and small businesses in both countries’ open banking frameworks, FDATA NA stands ready to provide its perspective on customer protection.

Member News & Activity

Basis Theory’s Colin Luce published a blog entitled: Why Data Security is a Developer Service Problem, which explains why securing, suing, and managing sensitive data is so difficult, and how Basis Theory’s offerings can simplify this complex management.

Betterment CEO Sarah Levy joined Fintech Explained for a wide-ranging Q&A on Betterment’s mission of opening up investment opportunities for all and the future of the financial technology industry.

BillGO published a new blog post explaining how modern bill pay technology can help reduce the so-called “junk fees” that the CFPB recently announced it is looking into, by providing consumers with the tools they need to help them stay current on their financial obligations. The blog includes a quote by CEO Dan Holt from BillGO’s new eBook: “when you consider consumer anxieties around credit scores and late fees, it’s clear that offering real-time payment tools is imperative if FIs hope to [meet] consumer needs.“

Codat published a blog post entitled “Bank feeds and accounting integrations: Why corporate card users need both to automate bookkeeping” which explains how data from bank feeds and reconciliation can help SMBs simplify expense management and automate their bookkeeping.

DirectID was nominated as finalist in the 2022 Open Banking Expo Awards for the Best Use of Open Banking by a Non-Financial Services Company.

Envestnet Yodlee published a case study of how its client 1Bill authenticated and streamlined its bill management and easily got its consumers to link their bank accounts using Envestnet Yodlee’s data aggregation platform.

Flinks has been selected as a finalist for the 2022 Open Banking Expo Awards Best Open Banking Partnership—consumer category.

Fiserv President of Digital Payments and Data Aggregation Matthew Wilcox joined Jim Marous in the Financial Brand podcast to discuss how and if traditional banks can keep up with the rapid transformation of the payments system.

Interac sponsored “The Future of Money” event hosted by The Munk School of Global Affairs & Public Policy at the University of Toronto, which featured Chief Commercial Officer William Keliehor and Chief Innovation Labs & New Ventures Officer, Debbie Gamble who spoke about open banking and digital currencies.

Kabbage co-founder Kathryn Petralia joined Tearsheet in a conversation about the unique financial needs of small businesses and what banks can do to address them. She explained how the Kabbage platform was built around automation and connection to customer-permissioned third-party data sources in order to help customers understand how their businesses are performing.

MX’s Jane Barratt joined an episode of “Banking Transformed” with Jim Marous to share how data and insight can transform banking into emotional relationships that can impact people, organizations, and communities. Jane also penned an op-ed in American Banker advocating for an open banking system in the US and explaining that “data permissioning brings choice….choice for the customer to make informed decisions based on data they are choosing to share between their financial institutions and preferred fintechs.”

Plaid’s John Pitts participated in an industry panel hosted by Economist Impact Events entitled “Bank or pay: digital competition in the financial ecosystem” discussing what factors should be considered when banks buy or collaborate with fintechs.

Salt Edge announced the launch of an exclusive report: “Top 5 use cases for B2B companies powered by open banking” which identified and highlighted 5 major business sectors that have embraced open banking technology to improve their offerings, and  analyzed the traditional issues for every use case and how open banking can help to overcome them.

Vopay, a leading provider of integrated payment technology announced a strategic partnership with TurnKey Lender to deliver an AI-powered lending automation platform used by traditional, alternative, and embedded lenders in 50+ countries. This integration with VoPay will allow for quick and efficient automated loan disbursements and installment collections, expanding the capabilities of lenders to meet customer payment preferences.

Xero announced two new partnerships: a new integration with Paystack which allows its users to add a “Pay with Paystack” button to Xero invoices, and with Stripe, a leading financial infrastructure platform, to create a seamless, integrated experience through the Xero Stripe App, which allows small businesses who are using Stripe with Xero to easily compare records, data and information.

Monthly FDATA Member Spotlight: Morningstar ByAllAccounts

This month’s FDATA Member Spotlight features Katy Gibson, Head of Product for Morningstar ByAllAccounts, who explains how access to customer-permissioned data is critical for their customers in the investment and wealth-management sectors.

Events and Submission Deadlines

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Video Member Spotlight: Xero


FDATA North America member Xero is a cloud-based accounting software platform for small businesses with more than 3 million subscribers globally. This Member Spotlight interview features Faye Pang, Xero’s Country Manager for Canada.

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FDATA North America May 2022 Newsletter

Welcome to FDATA North America’s monthly newsletter! These regular dispatches will share developments from our organization and our 30+ member companies, all of which are promoting financial access and inclusion with open finance use cases. We also include a list of upcoming industry events, and coverage of any market developments that impact fintech innovators.

Know someone who’d like to receive these monthly updates? Send them here to sign up!

FDATA North America Responds to CFPB Request for Information (RFI) on ‘Junk Fees’. FDATA used this opportunity to once again urge the CFPB to prioritize an open banking rulemaking under Section 1033 of the Dodd-Frank Act, an action which would create a long-overdue consumer financial data right in the United States. The letter states that FDATA believes the most practical remedy to reducing predatory fees in the financial ecosystem is to implement an open finance regime in the United States, stressing that “the center of such a framework must be an unambiguous and legally binding customer financial data right, which would ensure that consumers and small businesses could easily shop for financial services and products among scores of potential providers in an open, transparent marketplace.” Click here to read FDATA’s full submission.

FDATA and Paytechs of Canada Release Landmark Survey on Canadian Consumer and Small Business Attitudes Toward Financial Sector, Fintech and Open Banking. This groundbreaking poll found that more than half of Canadians reported feeling stress when interacting with Canada’s financial services sector and believe they would benefit from increased competition and transparency in the financial services market. The findings are derived from two surveys conducted by Pollara Strategic Insights of 2000 randomly-selected Canadian adults and 600 small business owners. The full report is available here.

Member News & Activity

Basis Theory has rolled out its new privacy tool called sendsecure.ly, which ensures passwords, API credentials, card numbers, etc. don’t exist in perpetuity within friends’, families, and coworkers’ emails, SMS messengers, or chat apps. Instead, the web app allows anyone to share their sensitive data as a single-use undecipherable link that can be privately shared with anyone else. Sendsecure.ly is a Next.js application written using TypeScript and built upon the Basis Theory platform. All interactions with the Basis Theory API are performed using the JavaScript SDK, and executed within the Next.js backend API.

Codat published a blog post explaining in detail how open banking can allow for the integration of banking and accounting data to empower better credit access for small and medium sized businesses (SMBs) who may otherwise face difficultly getting loan applications approved. The blog also covers what banking and accounting data have to offer on their own, how they can work together to paint a fuller, more accurate picture of SMB finances, and how the best APIs on the market enable modern lenders to access and analyze both seamlessly.

Envestnet Yodlee put together an on-demand webinar featuring Head of International Markets Jason O’Shaughnessy, exploring how open banking and open finance provide timely, secure, and direct access to banking, investment accounts, and pension data.

Flinks published a blog post clearly laying out the basics of open banking, describing several key reasons it should be adopted, listing dominant use cases, and digging deeper into the current state of open banking in North America.

Fiserv announced a new partnership with Equifax to collaborate on new offerings that deliver a more holistic picture of businesses and their data and enable financial institutions and businesses of all sizes to embrace the power of real-time data insights. “Equifax and Fiserv have a shared vision for how timely, detailed data can transform the financial services ecosystem, helping to better inform decision makers with the right knowledge at the right time,” said Frank Bisignano, Fiserv President and Chief Executive Officer. “Together we will empower financial institutions and businesses to operate in new ways as they benefit from data-enabled insights.”

Interac President and CEO Mark O’Connell delivered a virtual keynote address at the Empire Club entitled “Canada’s Digital Economy: Creating a Shared Vision in a Fragmented Word”, explaining how Canadian businesses and governments can build trust and meet the needs of the digital economy.

Morningstar’s ByAllAccounts was recently featured on the WealthTech Today podcast. Hear from Don McHenry, Senior Product Manager at Morningstar ByAllAccounts, as he covers trends in data aggregation. Topics covered include how data aggregation powers open banking, how data is enriched to support specific client use cases, some tips on selecting a data aggregation vendor, and much more.

MX Interim President and CEO Shane Evans published a blog post sharing why MX sees open finance as the ‘great amplifier’ to achieving its mission. Shane sees a world where we talk about our financial challenges and find solutions to help everyone in society to become financially strong. Be sure to watch the full replay of Shane’s keynote from MX FinTech Festival and watch for other session recaps on the MX blog.

Plaid will be hosting the world’s leading developers, innovators, and business leaders on May 19 for Plaid Forum, an immersive, one-day hybrid experience designed to empower and build the future of digital finance. Featuring keynotes, interactive workshops, and specialized learning tracks, this event will be online and in-person in San Francisco, and free for everyone.

Salt Edge celebrated its 9th birthday on April 19th and was featured in a blog post at Innovate Finance entitled “9 Facts about Salt Edge on its 9th year anniversary.” They also announced a new strategic partnership with FintechOS to offer financial institutions, banks, and electronic money institutions (EMIs) already using FintechOS’ high productivity fintech infrastructure (HPFI) the ability to improve their compliance with PSD2, as well as other global Open Banking standards.

Trustly was awarded the 2022 Banking Fintech of the Year award for Retail Payments by Aite-Novarica. In collaboration with the Merchant Advisory Group, Trustly published new research around how Open Banking Payments can help merchants mitigate their payment challenges deriving from COVID-19. The company also published a blog post about the powerful combination of Open Banking and Online Gaming.

Vopay published a blog post explaining Variable Recurring Payments and how its development will follow once open banking arrives in Canada.

Monthly FDATA Member Spotlight: Xero

FDATA North America member Xero is a cloud-based accounting software platform for small businesses with more than 3 million subscribers globally. This Member Spotlight interview features Faye Pang, Xero’s Country Manager for Canada.

Events and Submission Deadlines

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FDATA North America Responds to CFPB Request for Information (RFI) on ‘Junk Fees’

Contact: Kerrie Rushton, (202) 365-6338, [email protected] 

April 8, 2022, Washington, DC – The Financial Data and Technology Association (FDATA) of North America submitted a comment letter today to the Consumer Financial Protection Bureau (CFPB) in response to its Request for Information (“RFI”) regarding fees assessed by financial services companies. FDATA used this opportunity to once again urge the CFPB to finalize a regulation under Section 1033 of the Dodd-Frank Act, an action which would create a long-overdue consumer data right in the United States. 

The letter states that FDATA believes the most practical remedy to reducing predatory fees in the financial ecosystem is to implement an open finance regime in the United States, stressing that “the center of such a framework must be an unambiguous and legally binding customer financial data right, which would ensure that consumers and small businesses could easily shop for financial services and products among scores of potential providers in an open, transparent marketplace.”

The lack of a customer financial data right in the United States reduces competition in data-driven financial services, artificially stifles consumer choice and creates an environment in which fees charged to end users may stay stagnant – or even increase – over time. To tackle these thorny challenges, FDATA North America once again encouraged the CFPB to utilize the authority vested in it under Section 1033 of the Dodd-Frank Act to promulgate, by rule, a customer financial data right that will “spur greater financial services innovation and competition, lower fees, and improve financial access and inclusion.” 

To further demonstrate how a consumer data right could help address the issues raised in the RFI, the letter makes note of CFPB Director Rohit Chopra’s remarks during a press call regarding overdraft fees in December of last year, where he astutely noted that “If America can shift to an open banking infrastructure, it will be harder for banks to trap customers into an account for the purpose of fee harvesting.” 

The letter also shared information on the successful implementation of open finance regimes in other countries which demonstrate the wide-ranging economic and consumer benefits that can be delivered by a final 1033 rule. A copy of the letter is here: FDATA CFPB Junk Fee RFI Letter April 2022


ABOUT FDATA NORTH AMERICA
FDATA was heavily involved in the UK Open Banking Working Group in 2015. In 2016, the working group’s output was published by Her Majesty’s Treasury as the Open Banking Standard. FDATA North America was founded in early 2018. Its members collectively provide tens of millions of consumers in Canada, the United States and Mexico with aggregation-based tools to better manage their finances.

Members include air (Alliance for Innovative Regulation), APImetrics, Basis Theory, Betterment, BillGO, Codat, Direct ID, Envestnet Yodlee, EQ Bank, Experian, finansystech, Fiserv, Flinks, Hank Payments, Interac, Intuit, Inverite, Kabbage, Mogo, Morningstsar, M Science, MX, Petal, Plaid, Questrade, RocketMortgage, SaltEdge, Trustly, ValidiFI, Vaultree, VoPay, Wealthica, Xero, and others.

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FDATA North America April 2022 Newsletter

Welcome to FDATA North America’s monthly newsletter! These regular dispatches will share developments from our organization and our 30+ member companies, all of which are promoting financial access and inclusion with open finance use cases. We also include a list of upcoming industry events, and coverage of any market developments that impact fintech innovators.

Know someone who’d like to receive these monthly updates? Send them here to sign up!

FDATA NA News

FDATA and Paytechs of Canada Release Landmark Survey on Canadian Consumer and Small Business Attitudes Toward Financial Sector, Fintech and Open Banking. This joint survey found that more than half of Canadians reported feeling stress when interacting with Canada’s financial services sector and believe they would benefit from increased competition and transparency in the financial services market. The findings indicate this is especially true among women, young people, and new Canadians. Among the biggest sources of dissatisfaction are high fees and a lack of choice. The findings are derived from two surveys conducted by Pollara Strategic Insights of 2000 randomly-selected Canadian adults and 600 small business owners. The full report is available here.

FDATA North America Applauds Choice for Canadian Open Banking Lead. In its August 2021 report, the Canadian Minister of Finance’s Advisory Committee on Open Banking recommended the appointment of an Open Banking Lead who would report to the Associate Minister of Finance Canada as a critical first step in the delivery of open banking in Canada. The Department of Finance announced on March 22 that Abraham Tachjian would serve in this role. In a statement applauding this development, Executive Director Steve Boms said: “Today represents an important step forward in Canada’s efforts to deliver open banking by 2023. We are encouraged by this action and look forward to working with Open Banking lead Abraham Tachjian to ensure a competitive, customer-centric open banking ecosystem in Canada that boosts financial access and inclusion. Click here to read FDATA’s full response.

Member News & Activity

Basis Theory published a blog post explaining Robotic Process Automation, or RPA. This is a rapidly evolving space expected to grow at more than 32 percent a year through 2028. By combining intelligent software robotics with easy-to-use no-code interfaces, a handful of tightly designed RPA workflows can do the job of an entire department by navigating to websites, filling out forms, and clicking buttons without human intervention. It promises to disrupt back-of-house operations at companies in every industry. They also published a blog post by Brian Gonzalez explaining tokenization and how it works to secure consumer financial data.

BillGO published a white paper entitled “The State of Play for Women and Paying Bills,” which  draws on a wide variety of data from an array of sources to assemble a picture of the role U.S. women play in the economy, the job market and the household. As the research bears out, both women and men have grown accustomed to women managing bills and serving as “household CFOs” — even while they continue to be shortchanged in their attempt to attain financial well-being.

Codat’s CEO and Founder Peter Lord published an article in Finextra explaining why the U.S. SBA’s direct lending proposal is well-intentioned but flawed. A current proposal, included in the Build Back Better Act, includes a $1.9 billion direct loan program to be managed by the Small Business Administration (SBA). It would sit under the current 7(a) program and be distributed over the next 10 years.

Envestnet Yodlee published an eBook entitled “Turn Retail Banking Disruption Into Opportunity” which provides tips on how can banks reinvent themselves and their digital strategies in order to stay relevant. They also recently released an on-demand webinar entitled “Transforming Finance Through Open Banking APIs” which features Envestnet’s Head of Developer Experience Seb Taveau. The speakers discuss how the flexibility and easy integration of APIs are fueling the growth of embedded finance and digital banking, use cases for open APIs that drive new value creation for banks and FinTech firms, ways open APIs are driving embedded finance, and how banking products are changing to an API-first model.

EQ Bank was named best bank in Canada for savings and joint accounts by Money Sense, which said that “If you’re looking for safety and security, a great rate and no volatility, an EQ Bank Savings Plus Account is the best option.”

Experian announced the integration of its PowerCurve® and CrossCoreTM platforms into Black Opal’s credit decisioning process, which will be used on the new Black Opal credit card. Black Opal is dedicated to helping U.S. immigrants build credit so they can integrate into society and improve their financial health. Experian’s capabilities will enable Black Opal to make real-time credit decisions and manage identity verification and fraud prevention.

Fiserv announced the completion of its acquisition of SaaS platform Finxact.“Together with Finxact, we are accelerating the ability for fintechs and financial institutions to deliver differentiated digital banking experiences to their customers,” said Frank Bisignano, President and Chief Executive Officer of Fiserv. “We welcome the Finxact team to Fiserv as we focus on our shared commitment of innovating to create value for our clients.” Finxact’s  solution is a SaaS platform engineered to support the scale and regulatory requirements of the largest U.S.-based financial institutions. Its cloud-native banking system provides 100% accessibility to all data and functions via a robust set of modern APIs, empowering banks and their partners to rapidly deliver new experiences by creating products on demand and integrating new services as needed.

MX Director of Policy Lexi Hall published a blog post explaining what the recent White House Executive Order on cryptocurrencies means for open finance.

Plaid was named in Fast Company’s “10 Most Innovative Security Companies” list for 2022, for “showing people whom they’re sharing their financial data with.” Fast Company noted that more than 6,000 companies rely on Plaid and its unified banking API to connect their apps seamlessly and securely with over 11,000 financial institutions in the United States, Canada, the U.K., and Europe, making it the data transfer network that undergirds much of the fintech market.

Questrade was ranked #1 in service experience amongst Canadian online brokerages by Surviscor for the second year in a row, as measured by the 2021 Surviscor Online Brokerage Service Level Experience review.

Salt Edge Growth Officer Alina Beleuta joined an episode of Open Banking Expo TV, in association with Scott Wilson, VP of commercial at Mambu, to discuss what’s in store for open banking and open finance this year. They analyze some of the key findings from Mambu’s 2022 Partners Predictions Report around customer experience, embedded finance and the ‘platformisation’ of banking, and consider what these mean for banks and fintechs.

Trustly VP of Banking Partnerships, Eric Foust, joined the U.S. Faster Payment Council’s Off the Rails podcast to discuss how Open Banking and faster payments are benefiting merchants.

Vopay published a post on Medium explaining B2B payments and upcoming trends and innovations in this space.

Xero announced new collaborations with the Association of Latino Professionals For America (ALPFA), the United States Hispanic Chamber of Commerce (USHCC) and Negozee to deepen its connections with the U.S. Hispanic community. By teaming up with ALPFA, the first national Latino professional association in the US, Xero hopes to drive more awareness of Xero as a leading cloud accounting platform and an employer of choice. Xero will also support ALPFA by sponsoring scholarships, promoting open positions at Xero and co-marketing opportunities.

Monthly FDATA Member Spotlight: MX

FDATA member MX has been a leader in the open banking movement in North America. In this video spotlight, Chief Advocacy Officer Jane Barratt explains how the company has been on the front lines of promoting open baking to the public and policymakers:

Events and Submission Deadlines

  • April 11: Extended Deadline for Comments to CFPB RFI on ‘Junk Fees’
  • April 26: TechCrunch Virtual Event: Data and the Culture Transformation
  • April 26-28: Payments Canada Summit
  • May 1-4: NachaOnline’s Smarter Faster Payments Conference
  • May 19: Plaid Forum 2022
  • May 20: Deadline to comment on the Federal Reserve’s discussion paper on Central Bank Digital Currencies (CBDC)
  • May 23: Deadline to comment on CIO Strategy Council’s “customer experience” draft open finance standard
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Video Member Spotlight: MX


FDATA member MX has been a leader in the open banking movement in North America with their approach to modern connectivity. In this interview, Chief Advocacy Officer Jane Barratt explains how the company has been on the front lines of promoting open baking to the public and policymakers.

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FDATA NA and Paytechs of Canada Release Landmark Survey on Canadian Consumer and Small Business Attitudes Toward Financial Sector and Open Banking

Contact: Steve Boms ([email protected]); Alex Vronces ([email protected])

April 4, 2022, Toronto and Washington, DC: More than half of Canadians feel stress when interacting with Canada’s financial services sector and believe they would benefit from increased competition and transparency in the financial services market, according to a landmark survey commissioned by FDATA North America and Paytechs of Canada. The findings indicate this is especially true among women, young people, and new Canadians. Among the biggest sources of dissatisfaction are high fees and a lack of choice.

The findings are derived from two surveys conducted by Pollara Strategic Insights. One was of a randomly-selected sample of 2,001 Canadians 18 years of age or older. The other was of a randomly-selected sample of 600 Canadian small business owners. In each, respondents were asked about their experiences with Canada’s financial services sector. 

“As the government advances critically important initiatives to modernize Canada’s financial services market, including open banking and payment modernization, the voices of consumers and small businesses must be at the center of the conversation,” said Steve Boms, Executive Director of FDATA North America. “These first-of-their-kind surveys clearly demonstrate Canadians’ hunger for a more competitive, transparent, and innovative Canadian financial system.” 

“At a macro level, we’ve long known that the Canadian financial services sector isn’t as productive as it could be because of barriers to competition and innovation, which is part of the reason why the government is modernizing its approach to financial sector policy,” said Alex Vronces, executive director of Paytechs of Canada. “These surveys shine a light on the often-neglected human cost of less competition and innovation for consumers and businesses.”

“The survey findings show that navigating the financial services sector is a stressful experience for about half of Canadians and small business owners.” said Dan Arnold, Chief Strategy Officer at Pollara. “So it is not surprising that both audiences see the potential benefits that reforms to the sector could bring.”

Key Findings:

  • About half of Canadians (52%) and small business owners (51%) feel stress when interacting with the financial services sector. Those who operate larger small businesses (10+ employees) are significantly more stressed (72%). Moreover, the majority (54%) of these larger small business owners feel the amount of time they spend dealing with the financial services sector is getting in the way of them actually running and growing their business, twice the overall level among small business owners (26%). Immigrant small business owners are more likely to be stressed by their interactions with the sector.
  • Over two-thirds of Canadians believe more competition in the financial services sector would lead to a greater choice in products (70%) and lower financial services fees (67%). Moreover, small business owners are over four times more likely to agree than disagree with the sentiment that Canadian small businesses would benefit from increased competition in the financial services sector (64% vs. 14%).
  • Among specific changes tested, Canadians are most likely to feel they would personally benefit from easier ways to “shop around” to get the best possible rate (75% would benefit), easier ways to transfer money quickly and securely (73%), and tools that help make personalized investment decisions (69%). 
  • Among specific changes tested, small business owners are most likely to feel they would benefit from easier ways to “shop around” to get the best possible rate (73% would benefit), better ways to transfer funds between different accounts (68%), and alternatives to credit cards with lower interchange fees for merchants (62%). 
  • There is widespread agreement among the users of Non-Bank FinTech Apps that they are easy to use (91%), have lower fees (82%), and help save money (73%).

To access the full survey data, click here.

For media enquiries or interviews, please contact:

Steven Boms

Executive Director, FDATA North America

[email protected]

Alex Vronces

Executive Director, Paytechs of Canada

[email protected]

About FDATA North America

FDATA was heavily involved in the UK Open Banking Working Group in 2015. In 2016, the working group’s output was published by Her Majesty’s Treasury as the Open Banking Standard. FDATA North America was founded in early 2018. Its members collectively provide tens of millions of consumers in Canada, the United States and Mexico with aggregation-based financial tools to better manage their finances.

About Paytechs of Canada

Paytechs of Canada is a not-for-profit association that provides a harmonized voice for technology companies that move money. Our mission is to make Canada’s financial sector more competitive and innovative, without compromising its safety and soundness. Serving millions of Canadians on a daily basis, our membership includes payment processors, financial technology companies, and financial institutions, among others.

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FDATA North America Applauds Choice for Canadian Open Banking Lead

Contact: Kerrie Rushton, (202) 365-6338, [email protected] 

March 22, 2022, Washington, DC – The Financial Data and Technology Association (FDATA) of North America today issued a statement following the announcement that Abraham Tachjian will serve as Canada’s Open Banking Lead. In its August 2021 report, the Minister of Finance’s Advisory Committee on Open Banking recommended the appointment of an Open Banking Lead who would report to the Associate Minister of Finance Canada as a critical first step in the delivery of open banking in Canada.

Executive Director Steve Boms said:

“Today represents an important step forward in Canada’s efforts to deliver open banking by 2023. We are encouraged by this action and look forward to working with Open Banking lead Tachjian to ensure a competitive, customer-centric open banking ecosystem in Canada that boosts financial access and inclusion.

“Consumers and small businesses also should be pleased with this forward momentum. Around the world, open banking regimes have led to greater financial access and competition, lower pricing, improved financial outcomes. Canadian consumers have increasingly moved toward digital financial services, particularly throughout the pandemic. Today’s announcement is a meaningful step towards the realization of an innovative, customer-centric financial services system in Canada.”

In a letter to Freeland sent in early November 2021, FDATA said the Open Banking Lead should be responsible for working with industry to create the policy and governance standards under which open finance can be delivered in early 2023 as set forth in the report.


ABOUT FDATA NORTH AMERICA
FDATA was heavily involved in the UK Open Banking Working Group in 2015. In 2016, the working group’s output was published by Her Majesty’s Treasury as the Open Banking Standard. FDATA North America was founded in early 2018. Its members collectively provide tens of millions of consumers in Canada, the United States and Mexico with aggregation-based tools to better manage their finances.

Members include air (Alliance for Innovative Regulation), APImetrics, Basis Theory, Betterment, BillGo, Codat, Brian J. Costello, Direct ID, Envestnet Yodlee, EQ Bank, Experian, finansystech, Fiserv, Flinks, Hank Payments, Interac, Intuit, Inverite, Kabbage, Mogo, Morningstsar, M Science, MX, Petal, Plaid, Questrade, RocketMortgage, SaltEdge, Trustly, ValidiFI, Vaultree, VoPay, Wealthica, Xero, and others.

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