Head of Propositions, Open Banking
Miles has been the Head of Propositions at Open Banking since its inception in 2016. Open Banking is the entity created by the UK Competition and Markets Authority to create innovative technology (APIs), data standards and the governance structures enabling the UK to implement Open Banking.
In his role he is responsible for the Propositions team, acting as the “voice of the customer” across the programme, leading on development of the customer experience guidelines, contributing to policy and API development, thereby ensuring that the intended customer benefits of the CMA Order are met. This is achieved through extensive engagement with the market, customer research and customer interest groups to understand the use cases and customer experience required to make Open Banking successful. Miles has deep experience of customer-led digital product development across the payments, digital identity and telecoms landscape, having previously worked for major brands including Vodafone, MTN, Sky and Verizon.